At Hotels Near Airports, we aim to provide accurate, reliable, and useful information to help travelers find suitable accommodation near airports around the world.
Hotels Near Airports operates as an informational and affiliate-based travel website. We do not own or operate hotels, provide airport transportation, or process hotel bookings and payments directly.
However, we take complaints and user feedback seriously. We are committed to reviewing concerns related to our website, published content, technical functionality, and business practices in a fair and transparent manner.
How to Submit a Complaint
To submit a complaint, please contact us by email and provide as much relevant information as possible.
Your complaint should ideally include:
- Your name and contact details
- A clear description of the issue
- The URL of the page or content concerned
- The date on which you encountered the issue
- Screenshots or supporting documents, where applicable
- Details of any previous communication with us
- Information about any third-party hotel or booking provider involved, where relevant
- The outcome or resolution you are seeking
Please send complaints to:
Email: support@nearairporthotels.com
Providing complete and accurate information will help us investigate your complaint more efficiently.
1. Acknowledgement of Your Complaint
We aim to confirm receipt of your complaint within 2 working days.
Our acknowledgement may include:
- Confirmation that your complaint has been received
- A request for additional information, if required
- An estimated timeframe for reviewing the matter
An acknowledgement does not necessarily mean that we accept responsibility or agree with the complaint.
2. Investigation Process
We will review the information provided and investigate the complaint as appropriate.
Depending on the nature of the issue, our review may include:
- Checking the accuracy of published content
- Reviewing the sources used to prepare an article
- Investigating website functionality or technical problems
- Reviewing affiliate disclosures or advertising practices
- Checking whether content should be corrected, updated, clarified, or removed
- Reviewing relevant communication and supporting documents
We may contact you if further information is required.
Complaints About Content Accuracy
If your complaint concerns inaccurate, outdated, or misleading information, we will review the relevant content and its supporting sources.
Where appropriate, we may:
- Correct factual errors
- Update outdated information
- Add clarification or additional context
- Remove information that can no longer be reasonably verified
Hotel details can change without notice, including shuttle availability, parking charges, transfer times, facilities, check-in arrangements, and booking conditions. We therefore cannot guarantee that every detail will remain current at all times.
Complaints About Website Functionality
If your complaint concerns a technical problem, we will investigate the issue where reasonably possible.
This may include problems involving:
- Broken links
- Incorrect page loading
- Accessibility barriers
- Forms that do not work correctly
- Display errors
- Links leading to the wrong hotel or booking page
We cannot guarantee compatibility with every browser, device, operating system, extension, or assistive technology.
Complaints About Hotels and Booking Providers
Hotels Near Airports does not manage hotel reservations, payments, cancellations, refunds, airport transfers, or customer service on behalf of hotels or booking platforms.
Complaints relating to the following matters should normally be submitted directly to the hotel or booking provider:
- Reservation changes
- Booking confirmation problems
- Incorrect charges
- Cancellations and refunds
- Room quality or cleanliness
- Hotel staff or customer service
- Airport shuttle delays or availability
- Parking charges or availability
- Differences between the booked room and the room provided
- Problems encountered during a hotel stay
We may provide general guidance or help identify the relevant third-party provider, but we cannot investigate or resolve disputes on behalf of an independent hotel or booking platform.
3. Resolution Timeframe
We aim to provide a substantive response within 14 working days after receiving a sufficiently detailed complaint.
Some complaints may require additional time, particularly when:
- Further evidence is needed
- Several pages or sources must be reviewed
- Technical investigation is required
- A third party must be contacted
- The matter is legally or factually complex
If we cannot complete our review within 14 working days, we will aim to inform you of the delay and provide an updated timeframe.
4. Possible Outcomes
After reviewing a complaint, we may take one or more of the following actions:
- Correct or update published information
- Add clarification to a page
- Repair a technical problem
- Remove or replace a broken or misleading link
- Improve an affiliate or advertising disclosure
- Remove content that does not meet our editorial standards
- Explain why no change is considered necessary
- Refer you to the appropriate hotel, booking platform, or service provider
We will aim to explain the outcome of our review clearly.
Submitting a complaint does not guarantee that the requested action or outcome will be provided.
5. Escalation Procedure
If you believe that your complaint has not been handled fairly, you may request a further internal review.
Please reply to our original response or contact us again at:
Email: support@nearairporthotels.com
Your escalation request should explain:
- Why you disagree with the original response
- Which part of the complaint you believe remains unresolved
- Any new information or evidence that should be considered
Where reasonably possible, the matter will be reassessed to determine whether the original response was fair, accurate, and consistent with this policy.
6. Abusive or Repetitive Complaints
We are committed to treating complainants respectfully and expect the same standard in return.
We may limit or discontinue communication where messages are:
- Threatening or abusive
- Discriminatory or harassing
- Clearly malicious
- Excessively repetitive
- Unrelated to our website or activities
- Intended to intimidate contributors, hotels, partners, or staff
- Based on demands that we cannot reasonably or legally fulfil
This does not prevent users from raising legitimate concerns or disagreeing with our response.
7. Confidentiality and Personal Information
Complaints and related correspondence will be handled with appropriate care.
Information submitted as part of a complaint may be used to:
- Investigate and respond to the issue
- Verify relevant facts
- Contact a hotel or third-party provider where necessary
- Obtain professional or legal advice
- Improve our content, policies, and website functionality
- Comply with applicable legal obligations
Please avoid sending sensitive personal information unless it is necessary to explain the complaint.
8. Record Keeping
We may retain records of complaints, supporting documents, correspondence, and outcomes for internal administration, legal compliance, quality control, and service improvement.
These records can help us identify:
- Recurring factual errors
- Technical problems
- Accessibility issues
- Problems involving third-party links
- Areas where our policies or editorial processes should be improved
Complaint records will be handled in accordance with our applicable privacy policies.
Our Commitment
Hotels Near Airports is committed to providing useful, accurate, and trustworthy information for travelers looking for accommodation near airports.
Although we do not control hotels, booking platforms, airport transfer providers, or other external services, we aim to address legitimate concerns relating to our own website promptly, fairly, and transparently.
Constructive feedback helps us improve the quality, accuracy, accessibility, and usability of nearairporthotels.com.
Contact
To submit a complaint or request a review of an earlier response, please contact us: